Refund Policy
This policy applies to products purchased directly through angeltienle.com.
Books Purchased Through Other Retailers
Books featured on angeltienle.com may be purchased through third-party retailers or distributors such as Amazon, Ingram and other booksellers.
Orders, payments, shipping, returns, exchanges and refunds for books purchased through these third-party platforms are handled by the retailer from whom the book was purchased and are subject to that retailer’s own policies.
Please contact the relevant retailer directly if you need assistance with a book order.
Angel Kitchen — Cakes & Fresh Food
Angel Kitchen cakes and fresh food are handmade and, in many cases, prepared specifically for each order. Because these products are made to order and perishable, we generally cannot offer refunds or exchanges for change of mind once preparation has begun.
If you need to cancel or change an order, please contact us as early as possible. We will do our best to accommodate your request if preparation has not yet commenced.
Once an order has been prepared, a refund cannot normally be provided simply because the order is no longer required.
Custom & Personalised Orders
For customised cakes or other personalised products, please check all information supplied with your order carefully, including names, wording, dates, flavours, sizes and design requests.
Once work on a customised order has commenced, changes may not be possible.
Photographs and design illustrations shown on our website may be examples or design concepts. As our cakes are individually handmade, natural variations in colour, flowers, fruit, placement and decoration may occur. These variations are part of the handmade nature of each creation.
If There Is a Problem With Your Order
If an item purchased directly from angeltienle.com is damaged, incorrect, unsafe, or materially different from what was agreed, please contact us as soon as reasonably possible.
Where appropriate, please provide your order details and photographs so we can understand the issue.
Depending on the circumstances, an appropriate remedy may include a correction, replacement, partial refund or full refund.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Where the Australian Consumer Law provides you with a right to a refund, replacement or other remedy, those rights will apply regardless of anything stated elsewhere in this policy.
Contact
For questions about an order placed directly through angeltienle.com, please use the contact details or contact form provided on the website.
Last updated: September 2026